Frequently Asked Questions

Each year we are privileged to get many comments from our customers, either on note cards, emails or letters about our Madison WI storage units. Here’s just a sampling:

1. ARE YOUR UNITS DRY?
Unlike typical flat parking lot-type sites as you can see by the photos, this our storage facility was built into a hill. This required special engineering to ensure well-directed and swift water flow away from unit doors and down into our own storm water management system. Yes, our site has its very own water management system!  Our professionally engineered water run-off into our own underground drainage system moves surface water away rapidly to catch basins which in turn are linked to underground culverts that carry the water quickly away from the storage units & aisles into the commerce park’s master system.
 
Also, the slope of our buildings roof system sheds water quickly. Additionally, the ceilings inside our units are insulated to prevent condensation. The interior concrete floor level (water-control design) of each self storage unit is raised well above the surrounding black top drive to prevent any possible water entry.
 
2. ARE YOUR UNITS CLEAN?
We offer you a new self storage facility that is kept consistently neat and clean. The storage units have door tracks and seals that limit dust. Asphalt paving provides a dirt and dust free driving surface. The concrete floors are cleaned regularly to provide you with a clean site to store your things.
 
3. WHAT ABOUT OUR SECURITY? - SAFETY IS OUR #1 GOAL!
Our storage facility is located in the City of Madison right next to a high traffic road (not out in the country at some desolated location). Our buildings are situated right next to that busy road (not tucked in way behind somewhere, out of sight). So visibility from the road is excellent. With our storage facility in Madison, we have the benefits of City Police and Fire protection (fire hydrant located right at our driveway). The mini storage facility is situated in the new Madison Commerce Park with adjacent the developing neighborhoods of South East Madison and McFarland. Since owning the facility in 2004, we have had no break-ins. With safety being our #1 goal (vs. being full), we tend to be pretty fussy with who we have as customers and don’t deal with “riff-raff” very well. With how we run our facility we are privileged to have as our customers; law enforcement officers who live in the immediate area, fire fighters and other public officials.
 
4. WHAT ABOUT LIGHTING?
Lighting is provided by Mercury vapor lighting mounted directly on the buildings throughout the storage facility. Lighting operates from dusk until dawn, 365 days per year.
 
5. WHO WILL HAVE ACCESS TO MY STORAGE UNIT?
We furnish for you to use during your stay, FREE the "Guardian Cylinder Lock and Key System"...the best in the business. You will receive key(s) upon signing your lease and will return them on the last day of your lease. Management also retains one key to each unit.
 
6. WHEN WILL I HAVE ACCESS TO MY STORAGE UNIT?
You will have access to the 7 days per week, 24 hours a day.
 
7. DO I NEED CLIMATE CONTROL FOR STORING HOUSEHOLD FURNISHINGS?
The vast majority of our customers are using our non-climate controlled storage facility for household goods while they are between apartments or homes or traveling over seas for over a year at a time. Our customers have been storing their things without a problem for anywhere from a few months to a year or more.
 
8. WHAT ABOUT INSURANCE?
We strongly suggest that you contact your insurance company and advise them that you are utilizing self storage space to be certain that you have insurance coverage. Our insurance does not cover your goods.
 
9. WHAT ABOUT AUTO AND BOAT STORAGE?
We have a number of units for auto and boat storage. When calling it is helpful that you have the length and width dimensions of what you are storing. We suggest that you stop by and look at our units to see if they will meet your needs.
 
10. HOW DO WE GET STARTED RENTING A STORAGE UNIT?
You can call us at 608-442-8000 to arrange an appointment to stop by and view the unit size that you feel you need. Once you have seen a unit, you can then visualize if it fits your needs. Then you can determine if we should show you another size. Once we have landed on the best size for you, we then can complete a rental agreement, issue you key (s). The process takes about ten minutes and when done, you ready to occupy your unit. If you are pressed for time or out of town we can also handle the rental via fax, email or by mail. We will also send you a "Welcome Email" summarizing key points of your leasee
 
11. HOW IS THE RENTAL PAID?
As industry-standard fees, you will be charged a one month's security deposit which is refundable upon your move out. There is also a $25 processing fee (non-refundable) to cover accounting fees and credit card processing fees. The vast majority of our customers prefer that we charge their credit card each month so that they do not have to stop by or mail a check each month. We accept MasterCard and Visa, credit cards or debit cards.
 
12. WHEN CAN WE SEE YOUR FACILITY TO SEE IF ITS IS RIGHT FOR US?
We do personal showings throughout the week. Please call us at 608-442-8000 to set up your viewing appointment.
 
13. WHERE IS APPLEWOOD SELF STORAGE LOCATED?
Our Madison storage units are located at 4018 Marsh Road, Madison, WI 53718, 1.5 miles from the Beltline/Hwy 12/18 at Stoughton Road/Hwy 51. Head south on Hwy 51 & Stoughton Road to your 1st stop light intersection. Turn left (east) on Voges Road and proceed past the Humane Society to Marsh Road. Turn right on Marsh Road and we are on the right.

Testimonials ... Hear What Our Customers Say! 

Each year we are privileged to get many comments from our customers, either on note cards, emails or letters.
Here’s a sampling:

• Mary & Brad H (moving back home from CA):
  Even though we moved from California back to Wisconsin, your mini storage in Madison was exactly what it said it was on the website and the management made it very easy to reserve our unit via phone and e-mail so everything was ready when our moving company showed up at the site with all of our belongings. We liked that it was clean, well-lighted, good locks and wonderful interaction with management. We would definitely refer you to friends and family.

• Beth A (Customer for over 3 years)
  This location has been very convenient to my McFarland residence and I’ve appreciated the clean upkeep of your storage property. The 24-hour access has also been a plus, especially the outdoor lighting. If I have need for storage in the future, I will definitely contact you. Thank you for such a clean and nice facility. I appreciate the friendly demeanor of the caretaker/owner and would love to be able to store my things here again!

• Steve L (Building new home)
  Thank you for such a clean and nice mini storage. I appreciate the friendly demeanor of the caretaker/owner and would love to be able to store my things here again!

• Ben G (Customer since 2005)
  Thanks for everything, the self storage in Madison you provide are dry and very secure. I will certainly recommend them to my friends.
   
  
• Jim & Erin O (Staging home & moving to new home)
  Hello Dave. Thank you. It has been a pleasure renting the 3 units from you. We appreciated your flexibility, the ease with which we were able to pick up additional units and the reliability of the units during the monsoon weather we had this year. Not a single item was damaged or waterlogged during the rains this summer. We will certainly recommend AppleWood in the future!
   
  
• Lisa K (Single Mom & daughters)
  I was very happy with the overall facility and cleanliness of AppleWood Storage. I found your prices to be very fair and comparable but your storage in Madison was much nicer than the other ones closer to home here in Fitchburg, which is why I chose your facility. Thanks for everything and if I need a storage unit in the future, I know exactly where I am going to go. Thanks Lisa.
   
  
• Mike D (Sold home & waiting for new home to be built)
  We were very happy with everything and we never had any water or moisture of any kind in our storage unit. I had never rented a storage unit before and I found you manage everything very professionally. Thank you and have a good day.
   
  
• Kim D (Arizona “Snowbird” storing car)
  Can’t thank you enough! We will definitely be back for all of our storage needs. Thanks Again.
   
  
• Theresa R (Local Law Enforcement Mom)
  We have loved having the storage in Madison. We can’t think of any improvements we think should be made. We will definitely refer you to others. We feel the facility is safe and secure. It’s always so nice looking and well kept. We think the cost is very reasonable and it has certainly been worth it. Thanks again! Theresa and Scott
   
  
• Roseanne C (Dorm student mom from Cresskill NJ)
  Working with you long distance was a breeze. You made us feel very comfortable with the process of getting our daughter’s items from the dorm to you. And thanks for talking me through the directions on the phone, once I landed in the airport…excellent customer service.
   
  
• Wanda & Robert C (Homeowners moving to Milw Area)
  Thank you for your assistance. We had a great experience.
   
  
• Beth S (Remodel Home)
  Your service was excellent and always friendly....thanks!
   
  
• Nicole B (Graduate Student)
  I have been using your storage in Madison for the past year and a half and it has worked out great.
   
  
• Laura T (Graduating student)
  New, clean, great service... things were great. Thanks!
   
  
• Amber K (Student gone for a year)
  Dave stuck by his word and saved a unit for me when two other facilities (when I showed up) didn't, as previously promised.
   
  
• Jeff & Dana W (Homeowner)
  Met the need with convenient location... safe, quality storage.
   
  
• Diane A (Moving homeowner)
  I have lived in McFarland all my life and I know a lot of McFarland people... I was very happy with your organization. I will pass the word around.
   
  
• Tina L (Father's estate)
  A friend of yours, one of AppleWood's current customers recommended us to you.
   
  
• Linda G (Moving home)
  I have been very pleased with your storage facilities and will recommend you to anyone who might be in need of storage.
   
  
• Don & Karin C (Moving homeowners)
  Thank you very much. We will be sure to recommend your facility to our friends and acquaintances (thanks for calling us and securing our unit when we left it open).
   
  
• Sara V (Overseas for 2 years)
  Being gone for over two years, I felt comfortable with the facility and reputation of the owner.
   
  
• Nicole B (Student)
  Clean, convenient storage in Madison, nice owner, fair prices.
   
  
• John S (Storing "toys")
  I've referred two of my brothers to store at AppleWood in Madison...clean, safe, well run facility.
   
  
• Jim & Deb D (Homeowners in transition)
  Thank you for the use of your storage shed. Your sheds are the best in the area!
   
  
• Bob K (Pastor moving into new home)
  Just wanted to thank you for your very professional service! Moving can be a tense time, and we certainly appreciated your flexibility, friendly spirit and superb facilities! We were very impressed with the clean and new storage lockers…God bless you!
   
• Dan N (Madison Police Officer)
  Referred to you by neighbors, we really appreciate your being able to quickly find us an additional unit and really thank you for understanding our quick move situation.
   
  
• Lori C (Cheesecake Baker)
  I really appreciate your flexibility and being able to meet me early that AM to come up with a creative solution to my special need…you are the “storage prince”…had you not bailed me out, I would have lost all my inventory. I will always refer you to others needing storage in Madison. THANKS
   
• Ray & Kathy M (Out of State…moving parent to a care facility)
  Moving our mom to an assisted facility was even more stressful, having to make arrangements while being out of state. We appreciate your willingness to work with us via fax and phone to provide us a clean, safe unit to suit our needs. You were very comforting!
   
• Ellen H (Concerned Mom of Student Daughter)
  I needed summer storage for my daughter’s things and selected your facility because of your reputation and the quality and cleanliness of the units. Your service was excellent and I would definitely refer you to friends.
   
• Jason G & Kim J (Daughter moving out to college)
  We heard about you by a referral of a friend and found our experience with you fantastic…keep up the good work!
   
• Burnette O (Grand parent’s moving grand daughter’s things)
  We appreciate the manner in which you conducted yourself throughout our entire lease term. Our granddaughter is now off to Texas. Thank you.
   
• Tali M (Moving in from out of state)
  Although we never met, I really appreciate how easy you made things, working over email to get a unit available for me. When I arrived, everything was as you told me it would be…safe, clean, easy access and convenient. It’s nice to know you can still trust folks.
   
• Shaun M (UW Student)
  I was very pleased with renting a unit from you and would use your Madison storage units again, if the need would arise.
   
• Jessica G (UW Student)
  I chose you because of location and price and found your service to be very accommodating and friendly!
  

• Store Where Local Law Officials Store
• New-Modern, 24/7 Access
• Dry, Clean, Safe, Convenient Location
• Owner-Managed For Best Service & Prices

Phone: (608) 442-8000

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