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Frequently Asked Questions

1. Are your self storage units dry?
In building both facilities, site selection was critical when it came to engineering for managed water control. Most storage facilities are built like a flat parking lot because it is easier. Our Marsh Road self-storage facility is built into a hill, as you can see by the photos. In the design of our Dairy Drive site, we engineered a design where all water pitches away from the storage space to the center of our wide aisles, then flows controlled to the east end, out of our lot.

Also, the designed one-percent slope of our buildings' roofing systems sheds water quickly. Additionally, the ceilings inside our storage units are insulated to prevent condensation. The interior concrete floor level (water-control design) of each self-storage unit is raised well above the surrounding blacktop drive to prevent any possible water entry.

2. Are your mini storage units clean?
We offer you a modern self-storage facility that is kept consistently neat and clean. The mini self-storage units have door tracks and seals that limit dust. Asphalt paving provides a dirt- and dust-free driving surface. The concrete floors are cleaned regularly.

Anchor3. What about security? (SAFETY IS OUR #1 GOAL!)
Both our just-off-the-Beltline storage facilities are located in the city of Madison (not out in the country at some desolate location). Our buildings are situated right next to the road (not tucked in way behind somewhere, out of sight). So visibility from the road is excellent. We also have professionally placed security cameras to discourage poor behavior. With both our storage facilities in Madison, we have the benefits of city police and fire protection (fire hydrants located right at our driveway). Since owning the facility in 2004, we have had no break-ins. With safety being our number goal (rather than being full), we tend to be pretty fussy with who we have as customers and don’t deal with “riff-raff” very well. With how we run our facility, we are privileged to have law enforcement officers, fire fighters and other public officials as our customers.

4. What about lighting?
Lighting is mounted directly on the buildings throughout the self-storage facility aisles outside the buildings and in the hallways of our climate-controlled building. Outside, lights operate from dusk until dawn. Inside the climate-controlled units, lights are motion-activated.

5. Who will have access to my self storage locker?
We furnish for you to use during your stay (return when leaving) the "Guardian Cylinder Lock and Key System" for FREE. It is the best in the business. You will receive key(s) upon signing your lease and will return them on the last day of your lease. Management also retains one key to each unit for emergency-access situations. We provide the Guardian Cylinder lock rather than relying on the customer to buy a high-quality lock!

6. When will I have access to my mini storage unit?
You will have access seven days per week, 24 hours a day.

7. Can my long-haul moving van or truck get in?
Yes! Our facilities are designed so that long-haul moving vans have easy access! Once you have been assigned your mini storage unit number, you then direct your mover to our website, tell them which facility you are in and provide the storage locker number. They can then print off the site plan 4018 Marsh Rd Site Plan or 3017 Dairy Drive Site Plan and know before they even pick up your possessions what the moving logistics will be. There will be no need for your mover to tell you the move is too difficult and that they need to charge you a surcharge. If so, let us know!

8. I am moving overseas and will be gone a long time. How do we keep in contact?

When we meet to show you a self-storage locker, we will discuss your travel plans in detail. As part of our process, we will ask you to provide your email address as well as a designated emergency contact that resides locally or stateside. We will have on file their phone number, relationship to you and their email. We only contact them if all other means to contact you fail. Many facilities do not accept the responsibility of collecting this level of information. We have become known as the long-term, overseas experts!

9. I am out of state. How do I reserve a storage unit without being there?
For customers out of state or overseas, we typically have a telephone conversation to discuss your situation in terms of timing and how you are moving in (truck, moving van, etc.). From what you have told us in that conversation, we make a self-storage unit size recommendation and confirm prices and availability per your time schedule. Once you agree to our recommendation, we have you provide a credit card (Visa or MasterCard) to reserve. Then you send us a confirming email, agreeing to what was discussed. We will email back confirming the storage room number and facility location. At this point, we take that mini storage unit off the market, as it is now in your name.

Anchor10. Do I need climate-controlled storage (often confused with temperature-controlled storage)?
Customers typically need climate-controlled storage if they are storing antique or fine furniture, oriental rugs, musical instruments/pianos, high-end electronics, furs, fluids, paintings or fine art, books, and archival documents. Our climate-controlled units are at our Dairy Drive facility (built in 2012). This building was professionally designed for climate control (we are not a converted grocery store or warehouse retrofit). While the vast majority of our customers’ needs are well-suited with our drive-up-access, non-heated storage, we wanted to offer the climate-controlled alternative for those special needs. For convenient access, this building has three entry points, A, B and C, and you don’t have to deal with stairs or elevators.

A temperature-controlled storage environment is one that uses heat to keep from freezing and air conditioning to cool from excessive heat. With the temperature-controlled setup, relative humidity (RH) in the winter months is generally in the 40 percent range; in the summer months, RH can creep up over 60 percent. Mold can grow in a temperature range above 40°F and below 100°F if the RH% is above 60 for 48-72 straight hours. With our climate-controlled design of two furnaces, two air conditioners and two dehumidifier units, we maintain our temperature from 50-85°F (winter season at 55-60°F and summer season at 80-85°F) with an RH below 60 percent. So while a temperature-controlled facility can protect from heat and freezing, they cannot maintain that important RH level below 60 percent throughout the year!

11. What can't I store?
Please do not store food, perishable items, flammables, explosives, hazardous wastes, etc. Your lease describes these in more detail. If you have an item of question, please feel free to discuss with us.

12. What about insurance?
We strongly suggest that you contact your insurance company and advise them that you are utilizing self-storage space to be certain that you have insurance coverage. Our insurance does not cover your goods.

13. What about auto storage?
We actually have climate-controlled as well as unheated units for vehicles. When calling, let us know the type of vehicle it is, and it is helpful that you have the length and width. Some smaller cars can fit into a 10’x15’ unit. Most require a 10’x20’. To keep our self-storage units looking new, we require that you put under your oil pan and rear axle something to keep any fluids from dripping onto the floor. Also, the vehicle must be operable, fully insured and titled in your name. Before storing for an extended period of time, change the oil and filter, fill coolant levels, inflate tires to proper pressure, slightly open a window, release the parking brake and lock the doors. Also, disconnect the battery. Lastly, add gas stabilizer to the gas tank. For extended stays, put tire jacks under each tire to prevent tires from getting flat spots during a lengthy stay. You may also elect to use a car cover.

14. What about boat storage (same for campers/RVs ... size matters)?
Size matters! BEFORE calling, knowing all the dimensions – outside fender-to-fender width, full height and width on the trailer, remembering the trailer tongue out front and prop in the rear. Also, provide the highest measurement and the width of the fenders. We suggest that you stop by and look at our units to see if they will meet your needs. To keep our units looking new, we require that you put under your boat motor something to keep any fluids from dripping onto the floor.

15. How do we rent a mini storage unit?
Call us at 608-442-8000 to arrange an appointment to stop by and view the unit size that you feel you need. When we meet, we will personally walk you out to a unit (many facilities send you out looking on your own). Once you've seen a storage room, you will quickly visualize if it fits your needs. If needed, we can show you another size. Once we have determined the best size for you, we then complete a rental agreement and issue your key(s). The process takes about 15 minutes and, when done, you are ready to occupy your unit. If you are pressed for time or out of town, we can also handle the rental via fax, email or by mail. We will also send you a "welcome” email summarizing key points of your lease. If you are in the local area and are too busy to visit us, we can deliver a lease to you!

16. How is the rent paid, and what are the charges?
As industry standard, you will be charged a one-month security deposit, which is refundable upon your move out. There is also a $25 processing fee (non-refundable) to cover accounting fees and credit-card processing fees. The vast majority of our customers prefer that we charge their debit or credit card so that they do not have to stop by or mail a check each month. MasterCard and Visa are accepted as debit or credit cards.

17. When can we see your facilities to see if they are right for us?
We do personal showings throughout the week. Please call us at 608-442-8000 to set up your viewing appointment, which takes typically about 15 minutes.

18. How do we notify you of moving out?
We sent you our customary "welcome” email (and asked you to save it) to make emailing your move-out notice easy. Using THAT email, reply back, indicating the date you are moving out. Your name and storage unit number will already be in the subject line. We will then respond. Email is the only accepted method because it is transparent to both the customer and us. You need to email us by the 15th of the month you are moving out ... or as soon as you know. Emails after the 15th of the month (many facilities require a 30-day notice) are deemed late and we retain your security deposit.

19. On moving-out day, how do I move out and return our key?
Bring with you a broom to sweep out your unit and an envelope on which you have written your name, storage unit number and your mailing address. Once broom-swept, lock your unit. Place your key(s) in the marked envelope, and as you are leaving, drop it into the brass mail slot in the white door at the Marsh Road facility. At Dairy Drive, drop the envelope into the black drop box at Entry Door A of the climate-controlled building. We will locate your envelope, check out your unit and, if all is golden, we routinely mail back your security deposit within 7-10 days to the new address you provide.

20. Where is AppleWood Self Storage located?
Our two convenient-to-the-Beltline storage facilities are in city of Madison, located at:

4018 Marsh Road
Madison, WI 53718

3017 Dairy Drive
Madison, WI 53718

21. Is there bus service to the facilities?
Madison Metro Bus Service has bus stops very near:

4018 Marsh Road
Take route #31 (ID#3491)

3017 Dairy Drive
Take route #39 (ID#7815)